Kern Controls is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or engage with our services.

This policy is intended to comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Kern Controls provides specialist building automation, KNX integration and HVAC control services for residential properties.

For the purposes of UK data protection law, Kern Controls is the data controller responsible for the personal information described in this Privacy Policy.

Kern Controls
callum@kerncontrols.co.uk
Tel: +447927637651


If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details above.

2. Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name

• Email address

• Telephone number

• Company or organisation name, where applicable

• Property or project information

• Information included within an enquiry or correspondence

• Any other information you choose to provide when contacting us
   

We may also automatically collect limited technical information when you use our website, such as:
 

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Time and date of visits

• Referring website or source

• General website usage and interaction information
   

Where analytics, cookies or similar technologies are used, further information may be provided within our Cookie Policy or cookie consent settings.

3. How We Use Your Information

We may use your personal information to:
 

• Respond to enquiries and requests

• Discuss potential projects or services

• Provide quotations and proposals

• Deliver and manage services you have requested

• Communicate with clients regarding ongoing projects

• Provide technical support and aftercare

• Maintain appropriate business and project records

• Improve our website, services and customer experience

• Maintain the security and performance of our website

• Meet our legal, regulatory, accounting and tax obligations
   

We will only use your personal information where we have a lawful basis for doing so.

4. Our Lawful Bases for Processing

Depending on the circumstances, we may process your personal information on one or more of the following lawful bases:

Contract – where processing is necessary to provide services you have requested or to take steps before entering into a contract.

Legitimate interests – where processing is necessary for the legitimate operation of our business, provided those interests do not override your rights and freedoms.

Legal obligation – where we are required to process or retain information to comply with applicable law.
Consent – where you have specifically given us permission to process your information for a particular purpose. Where we rely on consent, you may withdraw it at any time.

5. Contact and Enquiry Information

If you contact Kern Controls by email, telephone, through our website or through another communication method, we may retain the information you provide so that we can respond to your enquiry and maintain an appropriate record of our communications.

Where an enquiry develops into a project, relevant information may subsequently form part of our client and project records.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve its performance.

Some cookies may be strictly necessary for the website to function. Other cookies, such as analytics or marketing cookies, will only be used where permitted by applicable law and, where required, after you have provided consent.

You can manage or withdraw your cookie preferences through the cookie controls available on our website.

7. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services. These may include:
 

• Website hosting and IT providers

• Email and communication providers

• Cloud storage and business software providers

• Professional advisers, including accountants or legal advisers

• Contractors or specialist service providers involved in delivering a project

• Analytics or website performance providers, where applicable

• Government authorities, regulators or law enforcement where legally required
   

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

8. International Data Transfers

Some service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with UK data protection law and that suitable safeguards are in place where required.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, contractual and regulatory requirements.
Retention periods may vary depending on the nature of the information and our relationship with you.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or dispose of it.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

While we take appropriate precautions, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

11. Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have the right to:
 

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Request restriction of how your information is processed

• Object to certain types of processing

• Request transfer of your information in certain circumstances

• Withdraw consent where processing is based on consent

• Raise a complaint about how your personal information has been handled
   

To exercise any of these rights, please contact Kern Controls using the contact details provided in this policy.

We may need to verify your identity before processing certain requests.

12. Complaints

If you have concerns about how Kern Controls handles your personal information, please contact us first so that we have an opportunity to address the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Further information about your rights and how to make a complaint is available from the ICO.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Kern Controls is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or legal obligations.

Any updated version will be published on this website with the revised "Last updated" date shown at the top of the policy.

15. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or would like to exercise your data protection rights, please contact:

Kern Controls
callum@kerncontrols.co.uk
Tel: +447927637651